Failed and disappointed customer

I have changed my car battery from last week and no notification. 5 Days 7 Feb later I contacted cartracker and spoke to Thabisile and did not care to listen what I was saying and told me ill receive a call from a some department. Today 9 Feb i called again spoke to Nozipho and she said the same thing. I received a call from unpleasant Nadiad and told me that I would have to pay a Repair fee of R600 or add R30 to my monthly fee. I then asked i long has my device has not been working and she told me she would not know, I then asked her to transfer me to the person/department that would be able to assist. Her answer was" Would you prefer me transfer you to the cancelation department or a department to explain to me. I was then transferred to faith , of which he tried to assist but the call just ended. I felt belittled, unappreciated and not important enough for cartracker.