Extremely Unorganized and Frustrating ExperienceI

Review:

I had a very disappointing and frustrating experience with Cartrack.

Before April, I arranged for dual camera fitment and a backup unit installation for two vehicles. The booking process seemed smooth at first — my appointment (date, time, and location at their Durban Road fitment centre in Cape Town) was confirmed.

However, things quickly went wrong.

The day before the appointment, a technician called to confirm, but only had information for one vehicle. This was already concerning, as I had clearly booked for two cars.

On the day of the appointment, we arrived early, only to find that the assigned technician was not there, and the office was still closed. We waited over an hour after opening time, while other technicians struggled to get hold of the one assigned to us.

Eventually, other technicians offered to assist, but as soon as I clarified that we were there for dual camera installations (not standard tracking devices), we were told there was no camera stock available and that we needed to reschedule. This was extremely frustrating, especially since this was already the second time I was being asked to reschedule. It is unacceptable to have customers travel to the fitment centre when you already know there is no stock available.

We were then called into the office and told there was nothing they could do. I refused to leave, as this level of disorganisation and disregard for a paying customer was unacceptable.

After about 15–20 minutes, a staff member returned and suddenly confirmed that the cameras would be installed. At the same time, I received a call from another technician, Garth, who was supposed to handle the second vehicle, saying he couldn’t proceed due to lack of stock — despite me already being on-site.

After all the confusion and delays, the installations were eventually completed. I would like to specifically acknowledge Ayanda Nyembezi, who stepped in to assist with the second vehicle. His professionalism, attitude, and quality of work were excellent, and he treated us with respect throughout the process.

Unfortunately, the overall experience was extremely poor. The lack of communication, poor planning, and the way we were treated — as if our time and business did not matter — was very disappointing. What should have taken approximately two hours ended up taking nearly five hours.

Based on this experience, I would not recommend Cartrack and will be considering other service providers for future installations.