Extremely rude employee

Due to the COVID-19 pandemic and the fact that I am self employed in the Tourism Industry does not seem to phase Cartrack. I have been in constant contact with Cartrack as have been receiving numerous SMS's. When i originally explained my situation to your call centre, the gentleman was very polite and helpful and said that I must not worry about payment as this can be caught up as soon as our business can get back up and running. Today I received a lovely SMS stating that there is a summons en route to me. I immediately called the phone number on the SMS and enquired why things are now different to what was originally told to me. The person that took my call was extremely rude (I cannot remember his name but if you can pick it up on your system, I spoke to him before I spoke to Calvin at approximately 14h30 on the 06/08/2020). Yes, I was also very upset witrh receiving this SMS after making arrangements but there was absolutely no need for his attitude and when I said i was going to report him, he said please go ahead and report me. I have now cancelled 2 of my contracts and will be cancelling the others as soon as they reach maturity date. In all the years I have been with Cartrack, I have never missed a payment and to be treated in this manner now is just too much for me and I cannot deal with a Company like this.