Extremely Poor/Bad Customer service Experience from Cartrack Claims Department

Poor customer service from Cartrack

Yesterday I wrote about a extremely bad experience I am currently having with cartrack and cartrack removed my complain from their wall.

Hopefully this one will make it clear to them.

Myself and brother have tracking devices with cartrack company and on Thursday 18th November 2021 my vehicle were ****** from my work primes and I called cartrack company to alert them about the situation.

Since then myself and brother have been calling and requesting updates from Cartrack company regarding the vehicle positions and recovery process. All I would hear it's their tasks team are still in full search of the vehicle all over Gauteng hot spots or there's still none signal on the device.

Surely they recognize our voices by now. Hence they cut the lines when we call. Countless emails have been forwarded to them in regards of our complaints and requests.

We awaited for their 7days requests and inserted a claim in regards to their payouts policies. The claim was declined within 2hours of claiming. They are extremely fast when it comes to declining to claims but when it comes to updates and other requests? No one wants to take responsibility.

I don't know how they value their claims. But the reasons of decline is. I skipped two pays. Which my bank statements does not approve to their claim and that we did not test our device.

How do I test my device while I am 08h00 till 17h00pm in office. I installed the tracking devices trusting them with my vehicle and their product. When they market their clients they have a sweet tooth. But get to claim and you will be treated like a homeless animal.

I consider of removing the tracker on my vehicle and surely their tracker does not work. If it had worked? Then my brothers vehicle would had been recoverd since first day 18th November 2021.

It is always about risking. Let me give other tracking companies a chance may be they'll deliver better assistance.

We lost/waisted monthly premiums all in the water. Mybe this monthly payments towards a charity or sos will had been best.

I won't give up in writing to about the nonsense car track. Thank you In advance.

Regards J. Bogopa