Extremely Poor Service & Unprofessional Conduct by Cartrack Camera Division

I am highly disappointed with the services provided by Cartrack Camera Division and the complete lack of professionalism in handling my service requests.

It has now been over two months(from April 2025) since I raised a request for assistance, with absolutely no progress or proper feedback. Unfortunately, this is not the first time I have experienced such poor service. On multiple occasions in the past, I have urgently requested footage, only to be met with no response. In one instance, the lack of evidence led to lost work opportunities for my employees, as we were unable to support their case.

In my most recent case, my driver was the victim of an attempted hijacking. Immediately after the incident, I emailed Cartrack requesting the necessary footage and support. To this day, all I have received are empty promises, conflicting emails, and zero accountability. ( been told they can retrieve the data and when I made a follow up on vague mails the story changed)

When I requested to escalate the matter and speak to a senior manager, I was denied access. Yet, despite the fact that no service has been rendered, full deductions continue to be taken from my account each month.

This level of service is completely unacceptable. Cartrack Camera Division is failing its customers and not honoring its obligations. I am now forced to make this public complaint and will escalate to consumer protection authorities if this is not resolved urgently.

I expect immediate action on my case and a full review of the charges app**** during this period of non-service. Please don't refer my case to Nathaneal Fisher he has deliberately ignored all my emails.