Extremely Poor Service & Ongoing Technical Failures – Paying for Nothing

We are extremely disappointed in the level of service we have been receiving from Cartrack South Africa.

For the past four months, our fleet has been experiencing serious issues that remain unresolved. Multiple vehicle cameras are not working, and several of our trucks have non-functioning tracking systems. This is completely unacceptable, especially considering that we rely on these systems for operational efficiency and client requirements.

Despite logging complaints and requesting assistance, the response has been poor. Technicians are sent out, but more often than not, they arrive with excuses as to why installations or repairs cannot be completed, leaving the issues unresolved.

We are essentially paying for a service we are not receiving.

This situation is not only frustrating but is also negatively affecting our business operations, as we are unable to load for certain clients due to the lack of proper tracking and camera functionality. We are losing thousands of rands in revenue.

We expect:

Immediate resolution of all outstanding technical issues Proper functioning tracking units in all vehicles Fully operational cameras across our fleet Improved communication and accountability from the service team

If this matter is not resolved urgently, we will have no choice but to reconsider our relationship with Cartrack.

Very disappointing experience overall.