EK
Elize K
1 reviews | Active since Jan 2022
17 Mar 2025, 13:20
Extremely poor service
Asked Cartrack to de-install a unit and re-install into my new vehicle. They keep on promising to book the service and to call me back. Two weeks and still not help
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
17 Mar 2025, 13:31Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply17 Mar 2025, 13:31
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
EK
Elize K's updateReviewer Update
24 Mar 2025, 13:25Hi
Still no help from Cartrack.
The current vehicle was in an accident on the 28th of Feb. Now they have scheduled the de-installation for the 7th of April. In the meantime, my new vehicle does not have a tracking unit as Cartrack have to install this unit in the new vehicle. Absolute POOR SERVICE!!!!!
Still no help from Cartrack.
The current vehicle was in an accident on the 28th of Feb. Now they have scheduled the de-installation for the 7th of April. In the meantime, my new vehicle does not have a tracking unit as Cartrack have to install this unit in the new vehicle. Absolute POOR SERVICE!!!!!
EK
Elize K's update24 Mar 2025, 13:25
Reviewer Update
Hi
Still no help from Cartrack.
The current vehicle was in an accident on the 28th of Feb. Now they have scheduled the de-installation for the 7th of April. In the meantime, my new vehicle does not have a tracking unit as Cartrack have to install this unit in the new vehicle. Absolute POOR SERVICE!!!!!
Still no help from Cartrack.
The current vehicle was in an accident on the 28th of Feb. Now they have scheduled the de-installation for the 7th of April. In the meantime, my new vehicle does not have a tracking unit as Cartrack have to install this unit in the new vehicle. Absolute POOR SERVICE!!!!!
EK
Elize K's updateReviewer Update
08 Apr 2025, 10:18This is still not resolved. The unit was de-installed yesterday (requested 28/02/2025) but they are unable to give me an installation date. The car is no longer on my profile but I am expected to pay for the unit? This is really the worst service I have ever received!!!
EK
Elize K's update08 Apr 2025, 10:18
Reviewer Update
This is still not resolved. The unit was de-installed yesterday (requested 28/02/2025) but they are unable to give me an installation date. The car is no longer on my profile but I am expected to pay for the unit? This is really the worst service I have ever received!!!
EK
Elize K's updateReviewer Update
08 Apr 2025, 10:19Then Lemondre was nice enough to raise his voice when I don't agree to pay for a unit I do not have!!!!
EK
Elize K's update08 Apr 2025, 10:19
Reviewer Update
Then Lemondre was nice enough to raise his voice when I don't agree to pay for a unit I do not have!!!!