Extremely Poor Service, Billing Errors & Unprofessional Conduct

I am extremely disappointed with Cartrack’s service and overall conduct. This has been one of the worst experiences I’ve had with a service provider.

Cartrack failed to process debit orders correctly for several months. This error was only identified in December, when financial books are already closed, and instead of taking accountability, they attempted to recover the amount from the client. Their internal system or user errors should not negatively impact paying clients, especially when Cartrack controls the debit order process.

I requested a delink and relink on one of our vehicles, scheduled for the 29th at 08:00. There was no clear communication on how the R870 payment should be made. When they attempted to call me the following day and I was unreachable, they added an additional R59 penalty. This is unacceptable and highly unprofessional.

We also experienced a vehicle theft where ******* removed the Cartrack device. The police requested a statement from Cartrack confirming where the tracker was found, as part of the investigation. Cartrack refused to provide this statement, which delayed the case and raised serious concerns.

Additionally, Cartrack’s marketing team continuously contacts clients with new product offers despite opting out and clearly requesting not to be contacted. This behaviour borders on harassment.

Based on my experience, Cartrack appears more focused on extracting money from clients than delivering a professional and reliable service. I would strongly advise anyone considering Cartrack to think twice before signing up.