EXTREMELY POOR SERVICE!!!

Cartrack road side assist is a nightmare worst of them all, I got stranded on the side of the road for more than an hour waiting for help in a very dangerous crime hotspot area on the N4 closer to R80 road,I had to call them many times and remind them that I was not safe where I was stuck , they do not care about clients safety or needs I was even made to pay extra cash just to get a tow truck to come to me and for it to return to where it was. I was 24,8 km away from home which was within a 40km radious, Extremely poor service, very *********** and inconsiderate.It appears that money is all they care about, the lady couldn't even know or see my home address where I park my car every night.!!!. i pay them every single month without a fail this is highly unacceptable and very ***********.EXTREMELY POOR SERVICE.