Extremely Poor Service and Unresolved Billing Issues with CarTrack

I am extremely disappointed with the level of service received from the CarTrack accounts department. I have had to contact their WhatsApp support daily, repeatedly explaining the same issue with no meaningful resolution. This level of service is both unprofessional and frustrating.

CarTrack raised an unauthorized debit order on my account, yet despite this, they have been unwilling to assist me with a suitable alternative payment method such as Pay@. As a long-standing customer since 2019 with four vehicles under contract, I expected far better support and accountability.

The only reason I remain with CarTrack is due to the substantial cancellation fees tied to my contracts. Overall, the service I have received has been extremely poor, and I urge CarTrack to improve their customer support and billing processes.