Extremely Poor Service and Unauthorised Charges – I Want to Cancel Immediately

Good day,

I am extremely dissatisfied with the service I have received from Cartrack and would like to formally lodge a complaint.

I have been trying to cancel my account, but instead of assisting me with this process, I am being constantly harassed with calls demanding payment for services that were either charged on incorrect dates or amounts I never agreed to. This is not the first time I’ve had issues with Cartrack. Earlier this year, I experienced a similar problem with billing. At that time, I was convinced to stay on the promise that things would improve. Unfortunately, they have not.

Now, once again, I have been charged incorrectly, and Cartrack refuses to take accountability. I have had enough of the poor service, lack of transparency, and unauthorised billing. I no longer wish to be a customer and demand the immediate cancellation of my account. I also want the Cartrack unit removed from my vehicle without any further delays or charges.

Cartrack’s service has been nothing short of frustrating and completely unacceptable. I will not continue paying for a service that fails to meet even the most basic expectations of professionalism and accuracy.

I am seeking urgent assistance in resolving this matter. Cancel my contract, remove the device, and stop the harassment.

Sincerely,