extremely poor service

I cannot even begin to describe my frustrations with Cartrack , it is really useless paying for their services as it does not bring value to my life. I received a message in the morning that my device has not being updating since 15 September 2019 to date and they only picked it up after 20 days. I wonder what would have happened if my car was ******?????This is not even the least of my worries. On the 9th of September I was called by their retentions agent Simphiwe and he advised that my account was in arrears after the mixed up they caused in July where they debited my account twice" without my concern" and we made an arrangement for debit order to go through on 23/09/2019 for R440.00. Now that I want my device to be fixed I am told that they cannot do that as I still owe them for September. The accounts department is even worse coz the cant even explain the debit orders from Feb till this month. If this is not fixed, I will meet them in the Imbudman's offices VERY SOON!!!!!!!!