JK
Jonathan K

1 reviews | Active since Apr 2024

05 Apr 2024, 16:53

Extremely poor product and service - fleet cameras

I had cameras installed in 5 of our company vehicles. Initially the cameras worked for approximately 1 year, then the cameras stopped working. Unfortunately support within their company is non existent. I have had four changes to account managers and still have no response from the last contact.

I have requested the company to resolve the camera issues and stop debiting our account. Despite numerous attempts the issue has not been resolved but my account is debited every month.

I have asked to have this escalated but still no access to management or feedback. Lastly I have now tried to cancel the contracts, also not actioned as per the request.

0
Replies (1)
Cartrack
Cartrack's reply05 Apr 2024, 17:58
Official
 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team