Extremely Poor Customer Service from Cartrack

I’ve been a Cartrack customer since 2018 for my Ford Figo. Back then, everything was great, and I trusted the company completely. Unfortunately, my experience in recent years has been nothing short of disappointing.

When I sold my car, I immediately contacted Cartrack to provide the new owner’s details and requested they get in touch for a change of ownership. That was never done. I then asked for my contract to be cancelled, as I only had three months remaining. Instead of assisting me, I was passed from one agent to another with no resolution — everyone just seemed focused on continuing to debit my account.

My account was eventually set to cancel automatically in August 2025, which it did. I paid the remaining balance in full and requested a cancellation letter, which I was promised but have still not received to this day.

On 20 October 2025, I contacted Cartrack once again after countless calls in the past. I kept getting transferred to different people, sometimes blindly, with no help. The only positive moment was speaking to a manager who at least sounded polite and willing to assist — I hope he truly follows through.

What frustrates me most is that my account is closed, yet I’m still being told to make a payment for no clear reason, even though I settled everything as advised. The service across all departments has been terrible — agents are unprofessional, chatting in the background during calls, and often treat customers like friends rather than clients.

Cartrack’s management seriously needs to address these service issues. The lack of accountability, poor communication, and dismissive attitude towards customers are unacceptable. This is my second review, and I can confidently say I will never recommend Cartrack to anyone. My overall experience has been frustrating, disappointing, and simply disgusting.