Extremely frustrating experience with Cartrack

Extremely frustrating experience with Cartrack

I have been trying to resolve an issue with Cartrack for a long time now, and the customer service has been absolutely useless.

I have sent my ID and the requested information multiple times. I have also repeatedly requested a copy of my contract, but despite asking numerous times, I still have not received it.

I have sent hundreds of WhatsApp messages, made phone calls and sent emails requesting that the billing be stopped and the matter be resolved. Despite all these attempts, I continue to be billed.

What makes this even more frustrating is that I have made every reasonable effort to resolve the issue directly with Cartrack, but I simply cannot get anyone to properly deal with it.

I would expect a company providing a service like this to at least be able to provide its customer with their contract and properly process a cancellation/request when repeatedly instructed to do so.

Very disappointed with the service and the way this matter has been handled. I would strongly recommend keeping records of every communication with them if you ever have to deal with a cancellation or billing dispute.