Extremely frustrating experience

What an exhausting experience dealing with Cartrack.

I requested a replacement unit and it took over a year to actually get it installed. Throughout that time there were numerous calls, emails and follow-ups just to get the issue sorted. Eventually the installation was completed and my account was credited.

I genuinely thought that was finally the end of it.

Fast forward, and Cartrack has now debited my account for an amount of R1,850.

No prior communication about when payment was due. No clear notice that these amounts were going to be taken from my account. Just multiple debits that I then have to spend my time chasing up to understand.

Since then, it has been the same cycle — phone calls, emails, follow-ups, waiting, calling again, being told it has been escalated, and then having to follow up again because nothing actually seems to happen.

After spending over a year trying to get the original issue resolved, the last thing I expected was to be back in the same position, spending even more time trying to get answers and sort out another issue.

At some point, a customer should not have to become a full-time case manager just to deal with their service provider.

I have kept every email and have made numerous calls trying to get this resolved. The amount of time and effort I have had to put into something that should have been straightforward is ridiculous.

If there is a legitimate amount owing, communicate it properly. Tell the customer what it is for, when it is due and what is going to be debited. Don't leave customers to discover hundreds of rands missing from their account and then make them repeatedly chase you for an explanation.

I have been more than patient with Cartrack. Unfortunately, patience only gets you so far when the same issues keep happening and the customer is continually left to do the chasing.

I am completely over it.