Extremely Disturbing Billing and Harassment

My experience with Cartrack has been nothing short of a nightmare.

Money has been deducted from my account without proper explanation, yet I am harassed with 3 to 5 phone calls a day from their call centre claiming that payment has not been received. How is it possible to deduct money and still insist that no payment was made?

When I send proof of payment, instead of fixing the issue, they come up with excuses like the payment was “not allocated.” That is not my problem. Internal incompetence is not the customer’s responsibility. If you receive money, allocate it correctly.

The constant calls, the shifting excuses, and the refusal to take accountability are completely unacceptable. It feels like customers are expected to chase the company to fix their own billing errors while being treated as if they are at fault.

This level of service shows a serious lack of professionalism, transparency, and respect for customers. I have lost all trust and would strongly warn others to be extremely cautious before signing any contract.

Avoid if you value your time, money, and peace of mind