Extremely Dissatisfied

I am extremely dissatisfied with the ongoing delay regarding my refund from Cartrack, which has now been outstanding for more than two weeks. Every time I contact your call centre, I am placed on long holds and transferred from one agent to another, with no meaningful assistance or resolution. This repeated runaround is unacceptable, especially considering that I am spending my own airtime—most recently 43 minutes on a single call—only to be told that nothing can be done. I am requesting what is rightfully owed to me, and I expect this matter to be prioritised and resolved immediately.

I've requested a formal email pertaining to my issue, it now 3 hours later after a 40 minutes plus call, still no email from Cartrack in my inbox