Extremely Disappointing Service Post-Installation by Cartrack

I am writing this review to express my severe disappointment with the service provided by Cartrack, especially after the initial excellent support and coordination by Tyrell.

On 2024/03/13, I requested a quote from Cartrack and Tyrell, assisted me promptly and efficiently. His support was exemplary, and the products were installed smoothly. However, since the installation, the service has deteriorated drastically. One critical issue is the panic button that was installed. Despite multiple requests and follow-ups, I have not been informed about its exact location. This is a serious concern as the purpose of a panic button is to provide immediate assistance in emergencies. I have contacted various Cartrack representatives, provide details of the installing technician S.A Khan (technician code CT102142), and provided all necessary details, but my inquiries have been consistently ignored.

I have reached out multiple times to the following individuals and departments without any response:

- Sello Mo***ena | Cartrack (sello.mo******) – Despite reading all my emails, there has been no response. - Western Cape Scheduling (***) - Tech Support | OTRS (***)

The lack of response and accountability is unacceptable. As a customer, I expect timely and effective communication, especially for issues as critical as the location of a panic button. The indifference shown by Cartrack’s team has left me feeling neglected and frustrated.

I urge Cartrack to address these concerns immediately and ensure that no other customer has to endure such poor service.