Extremely disappointing. Avoid Cartrack like the Plague!!!

⭐ 1 STAR — A DISGRACEFUL CUSTOMER EXPERIENCE

I would give Cartrack zero stars if that were an option.

I cancelled my Cartrack contract in writing on 16 March 2026, within the applicable cooling-off period. Instead of simply processing the cancellation and confirming it, Cartrack has spent months arguing about the cancellation date, continuing to bill me and creating an entirely unnecessary administrative nightmare.

Despite repeatedly disputing the charges, I have had to spend countless hours of professional billable time dealing with Cartrack’s call centre, emails and repeated attempts to revisit the same issue.

The situation became even more unacceptable when Cartrack reversed my instruction to my bank cancelling the debit order, resulting in further unauthorised debits and additional charges.

Now, months later, Cartrack’s position is essentially: give us a new instruction to cancel and agree to pay our cancellation fee — otherwise we will treat this as a normal cancellation.

No.

The contract was cancelled in March.

A company’s failure to properly process or acknowledge a cancellation does not give it the right to rewrite the history of the transaction and charge a customer as though the cancellation happened months later.

What has been particularly disappointing is the sheer amount of time I have had to spend explaining the same issue repeatedly, including to management, rather than Cartrack simply investigating the original cancellation and resolving the matter.

I have now expressly requested that all further communication be in writing. I will not continue taking repeated telephone calls to debate a cancellation that was already communicated months ago.

This is not the level of customer service I would expect from a company handling customers’ vehicle tracking and financial information.

I have reserved my rights to pursue recovery of the unauthorised charges, post-cancellation billing and losses/costs arising from Cartrack’s failure to process the cancellation properly, including the substantial professional time wasted attempting to resolve this matter.

Think very carefully before signing a Cartrack contract.

My experience has been that cancelling the service is considerably harder than signing up for it — and when something goes wrong, the customer appears to be the one who has to spend the time, money and effort trying to get it fixed.