Extremely Disappointed with the Service and Communication

I scheduled a tracker transfer from my old vehicle to my new one for Saturday, October 4. The appointment was confirmed with all the correct details. However, on Friday, October 3, I was contacted by their scheduling department asking to move the appointment to the 3rd instead, because their technician "didn’t want to work on a Saturday." I agreed—understanding that things happen—as long as it could be done after 5 PM. They confirmed this.

Come 5 PM on the 3rd, no technician arrived. No call, no message, no update.

On October 4, I called their scheduling department FIVE TIMES trying to find out what happened. Two calls dropped while I was on hold. One person said the technician’s manager would arrange someone to come. Another said they would “see what they can do.” The original technician assigned didn’t answer his phone at all. The final call ended with “the technician is done for the day.” And still—no one showed up, no follow-up.

This level of disorganization and lack of accountability is completely unacceptable. If this is how they handle basic scheduling and communication, how are we supposed to trust them to recover our vehicles in the event of a theft?

This experience was not only frustrating but also raised serious concerns about their reliability.