KB
Kgotso B
1 reviews | Active since Aug 2016
17 Dec 2024, 09:30
Extremely Disappointed with Referral Benefit Process
I am extremely disappointed and frustrated with how my referral issue has been handled. Two months ago, I referred a friend to join Cartrack, and to this day, I have not received my referral benefits. Instead, I am still being debited, despite following all the required steps.
I put in significant effort to convince someone to join Cartrack, trusting the referral policy, yet it seems like this process doesn’t work. I raised a complaint about this last month, and I was assured it would be resolved. Here we are again—another month, and nothing has been fixed.
This is unacceptable. I expect this issue to be resolved immediately and for my referral benefit to be honored without further delay.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
17 Dec 2024, 09:43Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
Cartrack's reply17 Dec 2024, 09:43
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team
KB
Kgotso B's updateReviewer Update
17 Dec 2024, 09:58Thats the same response i got last month and still nothing is done.
This situation is completely unacceptable. I expect this issue to be resolved immediately, with my referral benefit honored without any further delay. Given the frustration and inconvenience caused, I believe I should be compensated with four months' worth of benefits.I cannot continue to invest my time and effort in convincing clients to join Cartrack, only to find myself fighting to receive what I am owed. If the referral system is not functioning as promised, I kindly ask that you communicate this openly so we do not waste our time recruiting clients on your behalf.
This situation is completely unacceptable. I expect this issue to be resolved immediately, with my referral benefit honored without any further delay. Given the frustration and inconvenience caused, I believe I should be compensated with four months' worth of benefits.I cannot continue to invest my time and effort in convincing clients to join Cartrack, only to find myself fighting to receive what I am owed. If the referral system is not functioning as promised, I kindly ask that you communicate this openly so we do not waste our time recruiting clients on your behalf.
KB
Kgotso B's update17 Dec 2024, 09:58
Reviewer Update
Thats the same response i got last month and still nothing is done.
This situation is completely unacceptable. I expect this issue to be resolved immediately, with my referral benefit honored without any further delay. Given the frustration and inconvenience caused, I believe I should be compensated with four months' worth of benefits.I cannot continue to invest my time and effort in convincing clients to join Cartrack, only to find myself fighting to receive what I am owed. If the referral system is not functioning as promised, I kindly ask that you communicate this openly so we do not waste our time recruiting clients on your behalf.
This situation is completely unacceptable. I expect this issue to be resolved immediately, with my referral benefit honored without any further delay. Given the frustration and inconvenience caused, I believe I should be compensated with four months' worth of benefits.I cannot continue to invest my time and effort in convincing clients to join Cartrack, only to find myself fighting to receive what I am owed. If the referral system is not functioning as promised, I kindly ask that you communicate this openly so we do not waste our time recruiting clients on your behalf.