Extremely Disappointed with Cartrack's Service and Support

I am extremely dissatisfied with the poor service I’ve received from Cartrack. Since having the tracker installed in September 2024, it has not worked at all. Despite several attempts to get support, the issue remains unresolved.

To make matters worse, someone from Cartrack contacted me and promised to get back with feedback — but never did. This lack of communication and follow-through is completely unacceptable from a company that is supposed to provide peace of mind.

The customer service is shockingly poor, and every time I try to escalate the matter, I’m told that management is unavailable. This clearly shows a lack of accountability and very poor management skills within the organization.

At this point, I demand a full refund — I’ve paid for a product that has never functioned, and no one from the company has taken proper steps to resolve the problem. Do better, Cartrack. This is not how you treat customers.