EXTREMELY DISAPPOINTED WITH CARTRACK’S SERVICE!!

Here’s a more polished and professional version of your review while keeping the frustration and key points intact:

Extremely Disappointed with Cartrack’s Service

I have had the worst experience with Cartrack, from their customer service to their scheduling department—both at the consultant and management levels.

After my car was written off in an accident, I informed them of the situation and was required to pay R870 for the removal of the tracking unit and its installation in my new car. However, this service was never rendered. Since the end of November 2024, I have been calling them weekly, only to receive the same response—that a technician would be sent. Yet, I continue to receive calls from technicians claiming they have incomplete job cards and requesting VIN numbers for both vehicles via WhatsApp, which I find highly unprofessional.

As a result, my vehicle remains untracked, putting it at risk in an unsafe environment. To make matters worse, I am unable to take my business elsewhere, as I am now being told that I must pay R2,000 to cancel my contract—despite having paid for a service that has not been provided since November.

This level of service is unacceptable, and I am beyond frustrated with the lack of accountability and efficiency.