Extremely Disappointed with Cartrack’s Service

I am thoroughly disappointed with Cartrack’s service, particularly regarding the installation of the camera I signed up for as part of their promotion. According to their own T&Cs, customers may be penalized with a service fee if they fail to honor an installation appointment. However, Cartrack seems to believe this does not apply to them or their third-party installers.

On the first scheduled installation date, no one arrived. There was no call, message, or follow-up to inform me of a delay or to reschedule. I had to reach out myself to inform them that I had been “ghosted.” The response? A generic apology and a promise to reschedule for the new year.

The new appointment was scheduled for today, and once again, the same thing happened—no one arrived, no upfront call, no apology, and no notification of a delay. I had to contact Cartrack again, only to receive the same one-liner excuse: “It has been escalated.”

This is unacceptable. Why should clients be penalized if they miss an appointment, but Cartrack and their installers can disregard schedules with no repercussions? There seems to be no accountability, no respect for customers' time, and no proactive customer service.

At this point, I am highly tempted to cancel my entire account. If Cartrack cannot honor their commitments or provide basic communication, how can I trust them with a service as important as vehicle tracking and security?

I strongly advise others to think twice before signing up with Cartrack unless they can guarantee improvement in their service standards.