Extremely disappointed with Cartrack. Tracker failed and billing continued

I bought an NP200 in 2021 and had a Cartrack tracker installed shortly afterwards. A few months later, the vehicle was ****** while parked on the same premises. Cartrack did not detect the theft or track the vehicle. It was eventually recovered by the police after they suspected the driver and traced the vehicle, leading to a chase.

I immediately reported the matter to Cartrack, but nothing was done to resolve the issue. I had to pay R8 000 for Access for insurance after parts were ******.

I then requested that the service be cancelled because I had lost confidence in the tracker. Despite this, I have continued to be billed. It is now September 2026, and for years I have been told that my cancellation is "in process."

I am extremely frustrated. I simply want Cartrack to finalise the cancellation, stop the billing, and review the charges made since I requested cancellation. After years of following up, I expect a proper resolution rather than another assurance that it is "in process."