Extremely disappointed client

After so many years with Cartrack, I'm sad to at how I'm disappointed with your service. Why must I make over 7 calls for a device transfer? It's over almost 2 full weeks now waiting for you to remove and transfer the device from my previous car to the 1 I'm using now and worst part I'm the one whose calling all the time... I'm even thinking of taking my cats off your contact because it seems useless, if I'm struggling now what will happen should I face unforseen circumstances?