Extremely Disappointed – Cartrack Failed When I Needed Them Most

I must say, your response is completely unacceptable.
I am not interested in apologies or vague reassurances. What I need is action and accountability. This issue has caused significant problem, and your generic reply only adds insult to injury. How long do you expect me to wait while you “investigate”? This should have been resolved immediately, not brushed aside with empty promises. I have made a request since August 2025.
Frankly, your handling of this matter reflects a serious lack of professionalism and respect for your clients. If this is how you treat your customers, I will be forced to reconsider my relationship with your company.
I demand a clear explanation, and a timeline for resolution. Anything less is unacceptable.
This is also to express my deep frustration regarding the lack of follow-up from Tshepo in your camera/dashcam department. He assured me last week Monday that he would contact me within an hour, yet I have received no communication to date. This delay is unacceptable, especially considering the seriousness of the matter. It reflects poorly on your team's reliability and commitment to customer service. I feel that my concerns are being disregarded, and this experience has significantly eroded my trust in your organization. Please be advised that I will continue to share my experience publicly until this issue is resolved. I believe clients deserve transparency and accountability, and I will not remain silent while being treated with such disregard. I expect a prompt response and resolution to this matter without further delay.