SM
Sinah M

1 reviews | Active since Jan 2020

02 Jun 2025, 11:43

Extremely bunch of *********** staff with very poor service , units that are not working efficiently.

I have been with car track for a year and what a bad move , i insured my trucks with them and few months in to the agreement discoverd that their units on my trucks were not updating as often as they should or rather expected. This is when i experienced the worst poor service from them and it has been ongoing issue.

Worst part instead of them taking accountability they are so quick to remind me ( customers) that you have signed a 3 year agreement thus you cannot cancel it . It is so humiliating dealing with them as i always remind them that i did not sign for units that does not work. Then they tell me that they can send a installer to check and that will be a cost of R600. Pls always read their terms and conditions before you sign up with them to avoid the headache . Also note that they are so *********** and the headache never stops , i am yet to receive a solution to my problems and i am now collecting all proof before i hand this matter to my lawyer to enforce cancellation of the contract.

0
Replies (3)
Cartrack
Cartrack's reply02 Jun 2025, 11:47
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team 

SM
Sinah M's update02 Jun 2025, 11:49
Reviewer Update
You are so quick to reply, i wish your units can update locations of my trucks this quick, then we can both run our businesses efficiently.
Cartrack
Cartrack's reply02 Jun 2025, 16:16
Official
Good day Sinah,

We sincerely apologize for the delay in providing the assistance you require. Please be assured that a senior consultant is currently handling your account and has escalated the matter to ensure it is resolved as a priority.

You can expect a call shortly to address and resolve the issue.

Thank you for your patience and understanding.

Kind regards,
The Cartrack Team