Extremely bad Service from Cartrack Accounts department!!

I spoke to Lifumo Mpenyana at the accounts department. I requested that she assist me with a refund request as I was double debited on my account she advised that she logged a request for a refund via email . I called back to verify that she has done the refund and I spoke to Sibongile Magubane who advised that she cannot see any of the debit orders on my account. I explained that I had spoken to Lifumo about my refund and she confirmed with Lifumo who than advised that she did not see anything on her side and that she told me about this.

I asked to be transferred to Lifumo however she was on another line, I requested to speak to a manager or supervisor and Sibongile Magubane placed me on hold for 18mins and hung up on me.

I called again and finally spoke to Lifumo who was utterly rude, she ended up hanging up on me. I am very disappointed with the service that I received from the accounts department, the agents/consultants are very playful and they don't take customers service serious. I need urgent assistance with processing my refund and nome of the consultants can assist. The supervisor is not even on floor he/she is currently "out". I have requested a call back from the supervisor and still have not been called back!!!

LIFUMO MPENYANA is the worst agent!!