Extremely BAD service from Cartrack

I am in the process of trading in my vehicle for an upgrade. I phoned Cartrack on Saturday (11/1/25) to book a de instalation. No reply from Cartrack. Phoned again on Monday, were told to pay R803, in order to book. I made payment and sent POP. Then the excuses started. They can't find my location ( which was no problem when they installed), They did not receive payment, ( which I have got proof that they did receive) after a number of calls were I am just put on hold for 20 to 30 minutes or just cut off, even tried emails , after sending the 6th email, I am just ignore. Up to date I have no date for de installment, probably going to loose the car that I am trying to buy because I cannot produce the trade in, because the tracker is still active. Cartrack is quick to send you an invoice, receive payments and also spamming your phone with other packages and deals. But when it comes to customer care, after sales, they are super super bad. The fact that they could not find my location, is that not the reason and there claim to fame and why we pay them x amout per month????