Extremely bad service and incorrect information

What kind of Mickey Mouse operation are you running? I logged a telephonic contract on the 28/05/2015. I phoned your call centre to update my registration and i was verified 3 times on one call. That is just unnecessary. I spent 20 mins on the phone no once could help with my billing related query. The registration was updated but an account that was activated in May 2015 i was now told was activated in August 2014. I only took ownership of the Vehicle in May 2015. The credit controller assigned to my account had no idea what he was talking about and could not reassure me at all. He then says i agreed to pay 12 months premiums in advance then he proceeds to say my account has not been activated yet. It has been a month, i have to phone you to tell you there is a problem. I have never in my life been so upset. I actually do not want this account any longer. I asked to speak to a manager and he says i will just have to wait cause there is no one who can assist me now. Really, i do not have time for this bull ****!!!!!