Extremely Bad service

<p>i was involved in a car accident on the 25th december 2016, i then called cartrack for roadside assistance as i have an extra benefit (happy button) while i was busy on the call going through all the security questions which i was done with and was waiting for them to come back to me. while waiting for them i got ****** gunpoint on the scene and i waited and waited for their assistance as they were my only hope since i did not have a way of making communication to anyone as my phone was ******.</p> <p>what really ****ed me off is that they did not even bother arriving at the scene when seeing that my phone was going to voicemail.</p> <p>what if my car was ******<br />?? where they going to be reluctant as they did?</p> <p>now im starting to question their services, why are we paying for this things if we not getting any help?</p> <p>i have been emailling them and trying to understand what might have went wrong but they not even responding to my emails. when i call im being told that someone from client services will contact me.</p> <p>if you see that im not answering my phone or anything, why not go through my profile and locate my car???</p> <p>ive never missed a single premium but this is the kind of services we getting???/</p>