Extremely Bad Experience and Very Poor service

I Called On Tuesday 18 June 2019 around 22:20 to report my vehicle missing, I spoke to Thandazile whom advised she will escalate the matter to her supervisor who was on duty, till to date i have not received any form of communication from cartrack, i managed to locate my vehicle myself, my car battery was tempered with but i never received any alert from cartrack regarding that. What would have happened should i have not managed to locate my vehicle? What is the point of paying a vehicle tracking device if the service is not there when needed the most?