Extremely Bad Customer Support service from Cartrack

Cartrack is only interested in collecting your money and when its time to support they fail dismally . On the 21st of November i contacted Cartrack via email listed on their page official page . It was a simple request where i needed a trip log to be emailed to me as insurer had requested one.I got the automated response with a ticket number and told that someone will be in touch in 24hrs . 24 hrs passed and on the 24th of Nov i contacted cartrack via their offial facebook page and I got a response asking for my contact details and there hasnt been an feedback ever since. 6 days ago i then phoned their call centre and spoke to their fleet support department and i was assured that i will get a report in 24 hrs and i never gor the report all i got were rheir terms and conditions. On Friday last week i called cartrack againa and went theough the same process and still didnt get the trip report just the terms and conditions On the 2nd of Dec i called cartrack again asking for the report and as i write i havent received the report yet .

I wonder how Cartrack customer services works because on all the emails I sent ,enquiries on their official facebook page and call centre no one ever bothered to get back to me to ask if I had received what i had requested .

If i had an option i was going to change my tracking company but as soon as i finish the 36 months contract i m definitely going to run away