Extremely bad customer service

Very dissatisfied with their installation scheduling. They cost me 2.hours of my labour time because the technician did not honor the appointment neither called.

Below was the confirmation from Cartrack Good Day Please note that as per my system we have scheduled an appointment for the removal from C........on 2024/04/11 at 11h00, our technician will then install in your ........ Pikup on 11/04/2024 at 12:45 once the unit was removed from C......... Is there anything else we can assist with before closing the ticket?"