Extreme incompetence amongst departments.

The service I have been receiving is absolutely ridiculous! The accounts department is extremely *********** and so is the installations department. I have been harassed about an “overdue” fee for installation that has not even taken place. Even after paying for a service I have not received, I was still receiving automated emails, WhatsApps and calls regarding this “overdue” amount.

Now that they have sorted that out on their side, I now have been put on hold countless times for at least 10 mins a call and dropped after that when trying to get someone to tell me when they will be coming to install the device.

Cartrack is very good at harassing you for payment of services they haven’t even provided, taking a monthly debit for the same device that has not been installed and putting you on hold until you’re dropped when you take it upon yourself to schedule installation which is their responsibility. I expect a phone call to resolve this matter as I have provided my cell phone number, not an automated response on the platform apologising and asking for my email address with no resolve there after. Please give the same energy you give to debiting my account and harassing me about payments that have already been made, to provide me with the service I have paid for.