Extreme Disappointment with Service and Lack of Support

I am writing to express my extreme disappointment with the service I received, which has left me feeling completely frustrated and dissatisfied.

I am struggling with the mobile app and a double deduction of R870.00 for longer than a month already. Have sent multiple emails, whatsapps, through the website in order for someone to contact you, and despite my attempts to resolve the matter by reaching out to your team multiple times, I received no meaningful assistance. Each interaction seemed to only add to my frustration, as I was met with unhelpful responses and no genuine effort to resolve my concerns. The lack of support and communication has been both shocking and frustrating. I received a car tracker for work purposes for my company, but what's the point if the app doesn't work and no vehicles are loaded, making it useless? I have made videos and everything but the capability is simply not there for someone to help or understand.

To be clear, I understand that issues can arise, but the absence of a clear resolution or even an attempt to help has left me feeling completely unheard and disregarded as a customer. I had hoped for a prompt, effective solution, but instead, I am left feeling ignored and neglected.

This is absolutely ridiculous.