Existing/New tracker!

I’m utterly disappointed at the service I have received the past 2 weeks from cartrack, it’s quite scary infact. My current tracker that is fitted on my car has expired, for insurance purposes I’m not allowed to not have a tracker especially driving one of the high risks vehicles in SA.

I opted for cartrack, the service was friendly in the beginning up until the found that my car has an active tracking system from Cartrack and that it is registered under someone else’s name (assuming it’s the previous owner).

They have been unable to locate this person for the past two weeks, meaning I can’t do change of ownership from this person, and that person can locate my whereabouts/ or this previous owner doesn’t even know they are paying for a car they sold 3 years ago.

It’s very creepy that they can see where I am, also the fact that I need a tracker installed as in yesterday and unable to do so! Should anything happen, what do I tell my insurance.

Please fix it this! I have submitted papers proving that the car is mine to no response to date!