LB
Luzuko B
1 reviews | Active since Mar 2018
19 Dec 2024, 11:49
Excellent pre-sales PR, pathetic post sales treatment.
Double debit end of November despite account not being arrears. Then, an attempt at debiting me again on the 14th of Dec. Initial complaint was ignored after the automatic response. Long holds and transfers from pillar to post when calling in, blatant lies on WhatsApp and no sense of acknowledgement for their own wrongdoing. Worst company I have ever dealt with. Just thievery, *****y attitudes, lies and sheer incompetence
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Cartrack's replyOfficial
19 Dec 2024, 11:50Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply19 Dec 2024, 11:50
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
LB
Luzuko B's updateReviewer Update
19 Dec 2024, 12:02Again, have the cheek to give an automatic response. You've said this before and nothing was clarified. I was ignored and you closed the support ticket.
You double debited me and received an overpayment at the end of November, which your accounts team confirmed. I was promised a refund within 7 working days and did not receive a cent back from you *******. On the 8th business day (12th of December), I called in and said apply that refund to the cancellation penalty - I was assured this was done but ended up calling three times before I was sent a debicheck mandate. To make matters worse, you tried to debit me again on the 14 of December. When I asked why, I was told that the debit order has not yet updated. So, you are telling me that an overpayment confirmed by your colleagues 2 days prior has not reflected in your accounts 3 weeks later? That's a pathetic way to excuse a blatant lie. You guys are the ****ing pits. I'm seriously considering going back on the agreement to pay the cancellation penalty, switching accounts and have your collections team chase me for 3 years till this **** prescribes. Misunu yenu!
You double debited me and received an overpayment at the end of November, which your accounts team confirmed. I was promised a refund within 7 working days and did not receive a cent back from you *******. On the 8th business day (12th of December), I called in and said apply that refund to the cancellation penalty - I was assured this was done but ended up calling three times before I was sent a debicheck mandate. To make matters worse, you tried to debit me again on the 14 of December. When I asked why, I was told that the debit order has not yet updated. So, you are telling me that an overpayment confirmed by your colleagues 2 days prior has not reflected in your accounts 3 weeks later? That's a pathetic way to excuse a blatant lie. You guys are the ****ing pits. I'm seriously considering going back on the agreement to pay the cancellation penalty, switching accounts and have your collections team chase me for 3 years till this **** prescribes. Misunu yenu!
LB
Luzuko B's update19 Dec 2024, 12:02
Reviewer Update
Again, have the cheek to give an automatic response. You've said this before and nothing was clarified. I was ignored and you closed the support ticket.
You double debited me and received an overpayment at the end of November, which your accounts team confirmed. I was promised a refund within 7 working days and did not receive a cent back from you *******. On the 8th business day (12th of December), I called in and said apply that refund to the cancellation penalty - I was assured this was done but ended up calling three times before I was sent a debicheck mandate. To make matters worse, you tried to debit me again on the 14 of December. When I asked why, I was told that the debit order has not yet updated. So, you are telling me that an overpayment confirmed by your colleagues 2 days prior has not reflected in your accounts 3 weeks later? That's a pathetic way to excuse a blatant lie. You guys are the ****ing pits. I'm seriously considering going back on the agreement to pay the cancellation penalty, switching accounts and have your collections team chase me for 3 years till this **** prescribes. Misunu yenu!
You double debited me and received an overpayment at the end of November, which your accounts team confirmed. I was promised a refund within 7 working days and did not receive a cent back from you *******. On the 8th business day (12th of December), I called in and said apply that refund to the cancellation penalty - I was assured this was done but ended up calling three times before I was sent a debicheck mandate. To make matters worse, you tried to debit me again on the 14 of December. When I asked why, I was told that the debit order has not yet updated. So, you are telling me that an overpayment confirmed by your colleagues 2 days prior has not reflected in your accounts 3 weeks later? That's a pathetic way to excuse a blatant lie. You guys are the ****ing pits. I'm seriously considering going back on the agreement to pay the cancellation penalty, switching accounts and have your collections team chase me for 3 years till this **** prescribes. Misunu yenu!