Escalation of Unresolved Complaint – Vehicle Roof Damage

Subject: Escalation of Unresolved Complaint – Vehicle Roof Damage Dear Cartrack Management, I am extremely disappointed that, despite my formal complaint dated [19th March 2026], I have still not received any reply or meaningful feedback from your team regarding the damage caused to my vehicle’s roof lining during the dash cam installation. The lack of response and accountability is unacceptable. I have made repeated attempts to resolve this matter through your normal channels, but the cycle of technician visits without resolution has continued, leaving me with a deteriorating vehicle interior and no clear plan of action from Cartrack. Given the prolonged silence and failure to address my complaint, I now feel compelled to escalate this matter to the Consumer Ombudsman. I will be submitting all correspondence and evidence to their office should I not receive a prompt and satisfactory resolution from Cartrack within five business days. I urge you to treat this communication with the seriousness it deserves and provide a clear, written plan of action to repair the damage caused. Sincerely, Nathalie Robins