ENOUGH!!!

We are back at it... I had a new installation after I was told the old unit did not work, yes this was in January 2024. I did tell them over the phone if this happens again as this is the 3rd time they are doing repairs, I would cancel my tracker with them (They told me they record the telephone conversations, so they can go listen). Well guess what, it is not working again, yes, since 26/01/2023 it just stopped working. So now I think it’s time to cancel this subscription with Cartrack as I am paying for a service that just don’t work. And NO they will not get another cent from me. All they say over the phone is "we will get the repair team to come out"....NO!!!!! I am done with CARTRACK!!!!! PREVIOUS COMPLAINT My motorcycle tracker is of for 53 days now with not ONE phone call from Cartrack AND yes this is the SECOND time! So I phoned Cartrack and was told that the warranty on the system has expired in December 2023 after I told them its of and the operator could not find a valid reason for it being of for the second time. The system is of for 53 days which makes it faulty before December 2023. This warranty thing is also something new I was not told about. I then cancelled the contract with Cartrack in a very bad mood due to this and their telephone operators not giving you a chance to tell them what is going on so they can explain what can be done. Now they can phone me everyday to tell me I owe them a cancellation fee, which I will not be paying. I was paying for a service which I did not get. What if my bike was ****** in this time, what would they tell me?? Wait, I know, it will be a "Sorry". Cartrack’s reply 08 Jan 2024 at 13:42 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards The Cartrack Team