1 reviews | Active since Mar 2024
Endless empty promises from Cartrack
Good morning
I'd like to express my disappointment and dissatisfaction with Cartrack. This is the second time I'm experiencing such unpleasant experience with them, maybe it's time to look for another company that care more about their customers.
My car had a terrible battery drainage because of the tracking devices that were installed. Yesterday I spent almost the whole day trying to get help from Cartrack so that their technician can have a look at the tracking device and its connection. The situation is even worse now, I can't even switch on the carwatch on my app because the car remains active nonstop. I had to take the car somewhere because I couldn't sleep with my car that has a tracking device that is not working. They keep giving me empty promises.
At this point, I wouldn't recommend anyone to use Cartrack. I'm disappointed.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
I'm writing this to you because there is a confusion here. The agent that was allocated to finalise my appointment did a mistake. She told me to come the Pinetown branch, Durban, but on the system it seems like she didn't make the appointment or proper process. Now, I come here from 25 km away to come and sit here and act as if I am disorganized or lier. I don't like what's happening. Other people are coming, getting helped and I'm here waiting to be squeezed in if they "get time". I'm not expecting this from such a big company. I came here 2 hours ago. No progress. I'm so angry right now.
This is second day without getting help. Now I'm begging for help, as if you are doing me a favour.
I'm writing this to you because there is a confusion here. The agent that was allocated to finalise my appointment did a mistake. She told me to come the Pinetown branch, Durban, but on the system it seems like she didn't make the appointment or proper process. Now, I come here from 25 km away to come and sit here and act as if I am disorganized or lier. I don't like what's happening. Other people are coming, getting helped and I'm here waiting to be squeezed in if they "get time". I'm not expecting this from such a big company. I came here 2 hours ago. No progress. I'm so angry right now.
This is second day without getting help. Now I'm begging for help, as if you are doing me a favour.