Empty promises

My car was written off in August this year and as I had no car yet, I continued paying for cartrack monthly. That was after I phoned them to find out what happens when a car is written off. I was told that I have two options 1 to cancel and pay cancelation fee 2 is to pay for the device to be removed and to be installed in the new vehicle, Lord I was devastated.

I managed to pay for the device to be removed and to be reinstalled to my current car, as the cancelation fee was too steep. 3 week after they debited my account I'm still waiting for the technicians to come and install the device. I've been phoning and making appointments for the technicians to come and refit the device but twice now that they don't show up and what ****es me is they won't even make follow up calls or send message. Customers are supposed to phone in wasting airtime for them to never show up... poor service delivery. But they were quick to debit my account R870.00 but in terms of service too slow