****ed off customer

I thought i was the only one but reading the complaints on Hellopeter seems this is what this company does. For 3 months now i have been double debited and everytime i call i get told they do not see the second debit, i even provided them with proof of the secons higher debit which the response i got was exactly the same. I provided you with proof of the double debit so it is your job to find it and stop it, ive been charged R70 buy fnb every month reversing this debit order which means i am losing money every month.

What is worse, they takes days sometimes a week to respond to you. Even with a supervisor Sophia cc in the mails, i have to send several follow ups to receive a response. Stop debiting my account and refund me my bank charges because this is unacceptable. Mpho the agent is more than useless and has the audacity to me she has been off so no one is dealing with my query.