Dubble debit order - still no refund

I am extremely disappointed with the service. I have been with cartrack for less than three months and I am already looking for other car tracking services.

a double payment went off in October 2024. The first debit order went off on the 18th and the second one on the 21st. I called the following day and opted for a refund.

I have been consistently on phone the phone regarding when I will be refunded. Only to be informed that the people whom I spoke to did not schedule the refund.

I can not speak to a manger or team leader even though I request to do so. They are never able to communicate. No one gets back to me. The only attempt to communicate updates regarding this matter is from my side.

Why am I being inconvenienced for a error that was not on my part? This is not even the service that I came to them for and already nothing is being solved, no help is extended and trust is completely broken.

This truely leaves a bitter taste in my mouth. I would not recommend cartrack to anyone.