Double Debt Issue

My wifes account was double debited for the tracker on our vehicle. My wife reached out CarTrack at the beginning of August and I was asked to give authorization so that Lindsey Berenge could assist. Note prior to Lindsey contacting me my wife provided all the relevant documentation to show that she has been double debited.

It took a week to finally get them to figure out they can speak to her. It was told to her last Monday 11 August the refund will take up to 7 working days.

On Monday morning Lindsey again contacted us to say we did not submit the paper work which my wife provided and its again another 7 working days for incompetence and just generally *** service from CarTrack.

It is now the 4th or the 5th time my wife is debited twice in a month and we have to go through this rigmarole of having to deal with stupid for almost 3 weeks and no refund. If nothing is done I will cancel the tracker contract immediately because I did not sign up for such bad service and every 2nd to 3rd month the double debits happen. I need a resolution today as I am now gatvol of this process again