NN
Nontando N
1 reviews | Active since Mar 2022
05 Dec 2025, 00:00
Double debited and poor service from the Finance department
Terrible service from Cartrack. They double debited me (two different amounts), I call their accounts department to sort out the issue and the first agent confirmed that my money would be returned within 24 hours. 48 hours later I hadn't received my refund so I call in to find out what's happening. Only to be told that a ticked would need to be opened and it will take 7-14 working days to refund me. This is unacceptable! Why did 2 people from the SAME department give me different feedback?!I've been hearing that a lot of people are canceling with Cartrack and now I fully understand why.
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Replies (2)
Cartrack's replyOfficial
05 Dec 2025, 00:05Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply05 Dec 2025, 00:05
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
NN
Nontando N's updateReviewer Update
03 Jan 2026, 09:14It's been more than 14 working days since the ticket was opened and I still haven't received my refund or any feedback. I'm failing to understand why I'm being inconvenienced for an error made by Cartrack. This experience has been nothing short of appalling. The only phone call I've received since is a call to add another product to an existing product, as if I would take another product out after such poor service. When can I expect my refund?
NN
Nontando N's update03 Jan 2026, 09:14
Reviewer Update
It's been more than 14 working days since the ticket was opened and I still haven't received my refund or any feedback. I'm failing to understand why I'm being inconvenienced for an error made by Cartrack. This experience has been nothing short of appalling. The only phone call I've received since is a call to add another product to an existing product, as if I would take another product out after such poor service. When can I expect my refund?