Double debit orders...again. No help, as usual.

CarTrack debited my account on the 25th of February for March, which was agreed upon. They phoned me on the 26th of Feb to extend the tracker's warranty, which I was happy to do. I asked them if they could change my debit order date to the first of the month, as I receive my salary later than the 25th. The man said it's not a problem and transferred me to the accounts department.

A lady helped me to change it, and I asked her if there would be a double debit for March because of this, as it has happened before, and she said no.

I asked if there is a double debit, what must I do, with the answer that I must reverse the debit on my banking app as it is scheduled for the 1st of April, and not the 1st of March.

They have been bombarding me with messages saying my account is in arrears. I have emailed Winnie Ndadza, with no success. I have rep**** to their WhatsApp messages with no success. I asked for someone who can help me in Afrikaans so I can sort it out, and I have not received any calls from an agent. All calls coming through are from their robot.

Received an email to pay the arrears within 10 days, otherwise they will stop the tracker.

I do see that this is a common thing for CarTrack, double debit their clients.

I don't think this review will help, but it is worth a shot. Customer satisfaction for CarTrack is nonexistent.