Double debit on my account

Double debit on my account In August 2025 my account was double debited two different amounts on different dates. I called Cartrack on the 5th of August 2025 to find out why I was debited twice. I never got the reason why that happened. I was moved from pillar to post until I decided to suggest that the amount be spread for the next few months. The next month, September 2025 the credit was used for the subscription. In October 2025 the balance from the previous month was never used for my subscription as my account was debited normally. On the 6th of October 2025 at 08h08 I called again to request a refund. Again, I was moved from pillar to post until I was put through to Nosipho Shilembe who was very rude. She told me she will create a ticket for a refund and said it takes 7 to 14 days to be processed. I then asked her to send an email to confirm what she told me as they do not issue reference number for the complaint. She promised to do that but never sent any email for confirmation. The call lasted until 08h26 I again called on the 27th of October 2025 at 08h15 as the so called 7 to 14 days time frame has lapsed. Firstly, I spoke to Noluthando who put me through to Mo****o who said he will send an email to his manager as he does not know why the refund did not take place. I also asked him to forward me the email he will send to his manager of which he did. The call lasted until 08h32. Again, I called on the 4th of November 2025 at 08H27 to follow up as there was no feed back anyone from the company. I was put through to Anathi in accounts who said he can not help me as it is customer care’s problem to sort out, and he will create another ticket and put me through to Neo who was friendly at all. He then asked to send proof of payment that the amount I want refunded was paid. I found that weird as they have debited my account. He then put me through to Kisha who was also not friendly. She tried to explain the procedure as if I work for Cartrack. Explaining that refunds are only on Wednesday and there is a delay as they are doing a lot of refunds. Then if my refund is not paid on Wednesday the 5th of November 2025, it will have to wait for the next Wednesday. I then requested her to send me an email to confirm our conversation and she never did. As I am typing this message, no money was refunded to my account. The call ended at 09H06 I have been with Cartrack for over 17 years, and it is time for a change